MyGCPay

To use MyGCPay, you will first need to validate your identity by:

• accessing the application via a Government of Canada network (such as a virtual private network (VPN)
• providing your myKEY username and password
• providing your Personal Record Identifier (PRI) — Lost or forgotten PRI ?

Lost Personal Record Identifier ( PRI )

If you can't remember your PRI :

• contact your manager or your human resources representative or
• if you've been away for more than 2 years, make an Access to information and privacy request to retrieve your personal information

About sign-in partners

Sign-In Partners are organizations that have partnered with Interac Corp. and its subsidiaries to offer the Interac ® sign-in service. This service enables customers to use online credentials (for example, card numbers or usernames and passwords) to access Government of Canada services.

If you don't currently bank with any of the Sign-In Partners, contact the Client Contact Centre.

Please note that Caisse Alliance is temporarily unavailable from the Interac ® sign-in service as they will be moving away from Desjardins and becoming their own independent entity. The option is expected to be available again in early 2024.

Lost Social Insurance Number ( SIN )

If you can't remember your SIN , contact Service Canada.

About GCaccounts

GCaccounts is an identity and access management (IAM) solution. Public Services and Procurement Canada (PSPC) developed GCaccounts to provide IAM services to internal government of Canada users and Canadian citizens using the Internet. It allows access to GC services and programs and also provides a complete single sign-on solution.

Need help?

Help with your account

• Be aware of your surroundings when you enter passwords and security codes in public
• Don't give out or share passwords or security codes online or over the phone, even with family
• Log off or sign out of accounts and websites when you are finished; don't just close your browser

For the best experience, you need to:

• use the latest version of Microsoft Edge or Google Chrome (other browsers compatible with HTML5 and CSS3 may work but are not officially supported by MyGCPay)
• enable cookies and JavaScript
• use a computer

If you're experiencing technical problems, try:

• refreshing your browser
• clearing your cache, deleting your cookies and internet history
• restarting your computer

If your problems persist, contact the Client Contact Centre. Be ready to provide your PRI when you call (Lost or forgotten PRI ?).